by Graham Coates | Nov 1, 2016 | Digital Marketing
What is it? Customer engagement is all about making sure the customer feels valued. It’s about creating an authentic relationship between a brand and its customers beyond the sales experience. Why you need it? Essentially, customer engagement encourages customer...
by Graham Coates | Oct 4, 2016 | Digital Marketing
Imagine walking into a fast food restaurant and the girl on the register is on her mobile phone and doesn’t even acknowledge your presence. You are going to either get really angry and walk out or you are going to say something. Either way, your experience with...
